POSTAGE RATES :
Shipping rates are automatically calculated by the webshop. They depend on the
total weight of your order and are based on official French shipping rates. We
understand they may seem expensive but they can't be negotiated. You have the choice between 2 shipping rates : "registered mail" and "normal mail".
200g are automatically added : it is obligatory for every order, because it is
an estimate for the packing itself. Note that the weights of the items are
estimates based on the average for each format, here is the list :
LP / DLP / 10"MLP : 280 gr
T-shirt : 180 gr
Zine : 150 gr
CD/ MCD / CDr / DVD : 110 gr
7"EP / Tape : 70 gr
Button / Sticker / Patch : 50g
You have the choice between 2 shipping rates : "registered mail" and "normal mail". We strongly recommend the registered mail because everywhere in the world, the postman can't deliver the package without your signature (except for France), so we know it gets to you! Normal mail is almost as expensive, moreover it is very slow and not safe at all. You can choose normal mail to save some money of course, but it is at your own risks as we are not responsible for lost or stolen packages.
DELIVERY TIME :
It depends on the country to ship to. You must allow us a 48h delay to process
your order, knowing we send packages once a week.
A tracking is possible but for packages above 2 kg ONLY. If you need the
tracking number, please ask.
CLAIMS AND RETURNS :
All complaints must be sent to firstname.lastname@example.org
We are not responsible for lost or stolen merchandise, however, if there are any
problems with your order, you must contact us as soon as possible : send an
e-mail within five working days after the package reached you so we can think
about a solution together.
If you dislike something you ordered, you can cancel but you must send back a
parcel following this rule which is a part of the French law : the cancellation
period is the period commencing with the day on which the order is received, and
ending on the expiry of the period of seven working days beginning with the day
after the day on which you received the items.